Think of a service and maintenance contract for your security system as equivalent to combined regular servicing and breakdown cover on your car. The type of service you would choose for your car depends on the age and type of car you drive, as well as the last service it had.

A service and maintenance contract works in a similar way. We offer a range of service options to suit a wide range of security systems, whether they be Intruder, CCTV, Access Control or a combination of all three.

Waveney's regular preventative inspections are backed-up with a prioritised rapid response when required.

• You depend on your security system to provide safe and secure premises for your staff and visitors so it makes sense that it is kept in optimum condition, with 24 hour emergency cover that you can always count on if it is needed.
• You depend on your security system to provide safe and secure premises for your staff and visitors so it makes sense that it is kept in optimum condition, with 24 hour emergency cover that you can always count on if it is needed.
• Your insurance company will usually require you to regularly maintain your security system. If you have not arranged appropriate cover your insurance claims may be invalid. In addition all security systems that are Police calling or financed under a Lease Agreement must have a current maintenance contract.

• For emergencies an engineer will be on site within 4 hours.
• Our vehicles carry a wide range of spares to ensure a first time fix with a minimum of disruption.
• Waveney Security are BS EN ISO9001-2000 accredited to help prove our Quality of Service
• You can have a choice of contracts:- Standard or Comprehensive.
• Waveney are able to service a wide range of systems.

• Preventative maintenance for your Intruder System
• Preventative maintenance for your CCTV System
• Preventative maintenance for your Access Control System

Contracts are calculated on a number of factors, such as:

• the number of preventative inspection visits
• the type and age of security system you have installed
• the replacement value and complexity of your system
• the ease of inspecting and servicing the installation

A representative from your local Waveney branch will be happy to come and visit your premises to discus the level of cover you require. To arrange for a visit simply E-mail or telephone our local branch on our contact page.

Twelve months return-to-branch on equipment from the date the installations handover. The labour is only covered for three months.  Return-to-branch repairs may take up to 4 weeks. This may leave your premises security reduced or ineffective for this period.

The warranty will cover, all faults which occur due to defective materials or workmanship will be repaired free of charge unless they have been caused by misuse, accidental or deliberate damage.

A Comprehensive Maintenance Contract is ideal if you want to pay a fixed cost, with nothing else to pay for the life of the Contract designed for complete protection for intruder alarms only. Standard cover offers inspection visits and access to our call out services. All parts and labour are charged at our contracted rate.

• Faults due to misuse, accidental and deliberate damage, or caused by third parties e.g. line faults due to the actions of your telecoms provider.
• Certain consumable items, such as infra-red lamp bulbs or VCR heads.
• Replacement of obsolete parts (usually applies only to parts over 5 years old).
• Specialised access equipment, such as inspection platforms or scaffold towers.
• Labour costs outside normal working hours

When taking out a Waveney Security Service and Maintenance Contract for your Intruder System you will benefit from a preventative maintenance visit every six months (for Police calling systems).

As part of your Intruder System Preventative Maintenance contract Waveney engineers will undertake a thorough service of all your system's functions and equipment.

• Check the performance and functions of the control unit
• Measure and test power on the sounders
• Test Remote Signalling  with our Alarm Receiving Centre
• Test power supply units and battery condition and performance
• Check the condition, connections, coverage and performance of detectors, equipment and fittings
• Document the Visit
• Answer your queries and give advice on the system

 When taking out a Waveney Security Service and Maintenance Contract for your Access Control System you will benefit from a preventative maintenance visit every twelve months.

As part of your Access Control System Preventative Maintenance contract Waveney engineers will undertake a thorough service of all your system's functions and equipment.

• As part of your Access Control System Preventative Maintenance contract Waveney engineers will undertake a thorough service of all your system's functions and equipment.
• Check and clean door mechanisms, readers and connections
• Check the performance and functions of the control unit
• Check software performance and functions (If applicable)
• Operation performance and site assessment
• Test power supply units and battery condition and performance
• Check Alarm Inputs response and operation.
• Document the Visit
• Answer your queries and give advice on the system

When taking out a Waveney Security Service and Maintenance Contract for your CCTV System you will benefit from a preventative maintenance visit every twelve months.

As part of your CCTV System Preventative Maintenance contract Waveney engineers will undertake a thorough service of all your system's functions and equipment.

• Check the Cameras coverage, movement , performance, focus and connections
• Check Recording Device quality of playback and recorded images
• Operation assessment of site and lighting
• Test power supply units and battery condition and performance
• Check Alarm response and operation.
• Document the Visit
• Answer your queries and give advice on the system